GSCWD’S Mandate, Vision, and Mission

MANDATE

The General Santos City Water District was organized through Board Resolution No. 116, as amended by Board Resolution No. 224 series of 1987 dated August 21, 1987, of the Sangguniang Panlungsod, General Santos City.

On November 29, 1988, the Certificate of Conditional Conformance No. 370 was issued by Local Water Utilities Administration to formalize the establishment of General Santos City Water District.

The WD’s mandate is contained in Presidential Decree No. 198 as amended by PD Nos. 768 and 1479, otherwise known as the “Provincial Water Utilities Act of 1973”, declaring a national policy favoring local operation and control of Water Systems; authorizing the formation of Local Water District and providing for the government and administration of such districts.

Sec. 5 of Title II of PD 198, the purpose of forming local water district include the following:

1. 1. 1. Acquiring, installing, improving, maintaining, and operating water supply and distribution systems for domestic, industrial, municipal, and agricultural uses for residents and lands within the boundaries of such districts,
      2. Providing, maintaining, and operating wastewater collection, treatment, and disposal facilities, and
      3. Conducting such other functions and operations incidental to water resources development, utilization, and disposal within such districts, as are necessary or incidental to said purpose.

VISION

The leading water utility and septage management service provider while upholding environmental stewardship and sustainability.

MISSION

We commit to fulfill this vision through sound management, professional staff, efficient service, sustainable development, and active participation and partnership with the community in the protection of our water resources.

QUALITY POLICY

The General Santos City Water District is a water service provider committed to the highest standards in furtherance of its mission in providing safe, potable and reliable water service to the public.

In order to ensure quality of service, we, as a team, will practice the following principles:

• • Adopt new systems and procedures for continuous, efficient and innovative services to obtain highest customer satisfaction possible;
  • Conscientiously adhere to service standards and strive for excellence towards operational efficiency in customer service;
  • Comply with all applicable statutory and legal requirements;
  • Provide well-balanced communication to all employees and stakeholders;
  • Engage competent personnel and provide continuous personnel training and development;
  • Consistently implement all the controls identified in all our processes.

And for its continual improvement, we shall regularly review the performance of our Quality Management System. The results of which shall be our basis for our actions.

CORE VALUES

Together we ASPIRE!

· Accountability to God and man

· Service Excellence

· Productivity

· Innovation

· Respect to our consumers and employees

· Environmental Stewardship to protect and conserve our water resources.