The Quality Management System (QMS) of GENERAL SANTOS CITY WATER DISTRICT is developed through rigorous study of the existing system, applying improvements and various changes in compliance with the ISO 9001:2015 Standard. It starts by determining the internal and external issues of the organization and by understanding the needs and expectations of interested parties. Risks and opportunities are then determined based on the identified issues and requirements (needs and expectations) of interested parties. Actions to address risks and opportunities are then integrated on the existing system of the organization.
It uses the process approach, systematic identification and management of activities / processes that are employed through, a sequential process of Plan -Do -Check -Act (PDCA) Cycle.
- Plan: It is to establish the objectives, risk treatments & processes necessary to deliver results.
- Do: Implement the processes identified.
- Check: Monitor & measure processes and service against plan & report results.
- Act: Take actions to continually improve process performance.
GENERAL SANTOS CITY WATER DISTRICT maintains Quality Management Systems that effectively control the business process of the organization. The business process enables the organization to provide quality service in the most cost-effective manner and with the level of quality that meet customer requirements.
The organization shall also periodically monitor, analyse and evaluate the performance and effectiveness of its QMS. Results of analysis and evaluation shall be used as input for the continual improvement of the organization and its Quality Management System.
This Quality Management System defines operating methods of controlling the quality management concerning work at each department for the purpose of embodying the company’s Quality Policy as set by the Top Management.