05 Aug GSCWD gets ISO 9001:2015 Certified

GSCWD gets ISO 9001:2015 Certification

The General Santos City Water District was granted its ISO 9001:2015 certification last March 7, 2018 by AJA Registrars, Inc.

According to the International Organization for Standardization (ISO) website, the standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. By gaining ISO 9001:2015 Certification, GSCWD has demonstrated the ability to consistently provide products and services that meet customer and regulatory requirements.

On top of this certification is Department Manager for Commercial Services Francisco R. Alolod, Jr., CPA, CESE who served as the organization’s Quality Management Representative.

“This is an affirmation of all our hardwork”, said DM Alolod.

He said that through this improvement in the GSCWD’s system, the agency will be able to deliver a quality public service resulting to an enhanced customer satisfaction.

Among the notable developments brought about by the standard is the bi-monthly conduct of internal audits and management reviews as well as the assessment of risks involved in every transaction.

During the internal audit, cross-checking is conducted by every Division to make sure that every unit in the organization strictly complies with the standard and that all transactions are backed with evidence. Afterwards, the Quality Management Committee shall convene to address the issues raised during the audit, customer satisfaction, adequacy of resources, performance of suppliers, effectiveness of actions taken for risks and opportunities, performance and service conformity, review quality policy and objectives, and identify recommendations for improvement.

The Committee is headed by GSCWD’s General Manager Engr. Arn B. Gellangarin.

“This is just the beginning. We commit to the continual improvement of our services”, said GM Gellangarin.

The agency was able to establish 42 quality management procedures, 25 work instruction manuals and a quality manual which cover all the operations and support-to-operations processes being practiced by the organization.

By  EnP Vanne Thea G. Balboa